πŸ’ Bring back Total Rewards!!!!! - Review of JACK Cleveland Casino, Cleveland, OH - Tripadvisor

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ClubJACK rewards our guests based on loyalty with consistent visits. I had great hosts who would go above and beyond. I live in Cleveland and frequently go to both of Jacks locations. Excellent 2, Very good 2, Average 1, Poor Terrible Traveler type. We wish we could've seen you sooner! We regret to hear about your recent experience. Hi Alfred. Hi Ken. Traveler rating. We try to inform our guests with signage in and outside of the casino and on our website and Social Media outlets. My sisters and I were so excited to go and booked right away. Review Highlights. Dealers are fun but comps are lacking. Thank you for providing valuable feedback. I feel that this organization does not care about their players and their rewards program does not compare to Total Rewards. There was four of us and never had a waitress come over for drink orders. English 7, Chinese Trad. Good- VIP services were very nice and helpful, destinations were fabulous. Hi Linda! We might have been there an hour and lost enough to give up. Rock and Roll Hall of Fame Admission, in Ohio City Food Tour. I would go twice a week because the perks were amazing. I doubt if I will ever go back there again. You are responsible for the Port taxes and fees, gratuity, and a When I got back home I was wondering why I did not receive any more promotions. However i must have played enough to have a C status this year. See all 7, reviews. Italian 3. I was able to take advantage of the "Free Cruise" promotions.

Jack Cleveland Casino needs some updates to compete with other casino nearby. We regret to hear your recent experience. The offers were less then desirable and did not give me any incentive to drive an hour to play.

Small set up but tucked jack casino rewards program the area nicely. Japanese 2.

Quick View. I sent a email in November and a host called me back. I was told it is based on your points from the previous month and since I did not use enough Jack points I did not qualify. But now that they are not connected, it just seems different. Reviewed March 9, Reviewed February 24, Date of experience: November Report response as inappropriate Thank you. She said she was going to talk to someone and would call me back in a few days. Don't waste your money. We hope to see you and your party again soon! Please visit our ClubJACK website to learn about all the benefits and how you earn points 15x faster than any other loyalty program in the state. French 4. For more information, please visit our Parking Rates webpage. More Info. The casino was nice looking and if we had time would've liked to play some table games. Hi Joanna! Message from Tripadvisor: Temporarily closed. Bring back Total Rewards!!!!! Time of year. We appreciate your feedback and will forward it along to our Leadership Team for further review. All languages. The man at the gate was super and waived the fee since it was our first visit and didn't know. Once you claimed, we not only matched your Total Rewards points, but we doubled them. We appreciate your input. Unfortunately, we are a few months away from our first year anniversary. Depending on your card level you would've seen multiple communications about the change via direct mail, email, our website, signage across the city and on our Social Media outlets. Reviews 7, Write a review. This becomes challenging when there are other events downtown that attract people to our centrally located garage. I was happy for the promotion. No calls, no response, nothing. NOT Happy. Hidden sights and stops of Cleveland. I have not been back. Tremont Guided Food Tour with Tasting. Please remember that as a member of ClubJACK you are earning points 15x faster than any other loyalty program in the state. For existing members, your Total Rewards information transferred over to our JACK system and you had six months to claim. Language All languages. When I went to apply for my Jack Card, I was told that I was not going to receive match play and t-shirt because I was a member of the total Rewards program before and even though I was "new" to Jack, I got nothing in return. I spent over 3, of my own money on a free cruise and I get penalized and dropped from a high C, to a A. We would like to look into your account further for you and get you in touch with our Casino Marketing Director. Spanish 6. More languages. We stopped in to play some slots before going out to eat. Bad- the fine print related to additional expenses was not explained well. Hello, We apologize for the confusion on the parking fee. As a Seven Stars player with Total rewards i was automatically made K status. Why in the world did I not qualify. The parking at this This was a smart idea, to convert a classic old department store that had long been closed to a When it was Total Rewards it was professionally managed. Filter reviews. Our VIP Services team can take a look into your account and further research the issues. So it was well worth it for me to play at the old casino because it built up points for my trips to Vegas. It's your standard money suck appropriately apportioned. Log in to get trip updates and message other travelers. If you are used to churning and earning then you will be disappointed.